Patient Policies

It’s important for patients and their families to understand their role in their care. Find information below regarding:

• Patient nondiscrimination and accessibility
• Physician interaction with industry
• Interpreter services

For information on patient rights and responsibilities, visit our Patient Rights page.

Nondiscrimination and Accessibility

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination Is Against the Law

Mass General Brigham complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes). Mass General Brigham does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Mass General Brigham members:

Provide people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provide free language assistance services to people whose primary language is not English, which may include:

• Qualified interpreters
• Information written in other languages.

If you need these services, contact the Section 1557 Coordinator for McLean Hospital:

McLean Hospital
Patient and Family Relations
115 Mill Street
Belmont, MA 02478
Phone: 617.855.3128
Fax: 617.855.2574
Email: @email

A full listing of coordinators by hospital is available on the Mass General Brigham website.

If you believe that Mass General Brigham has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: the site Section 1557 Coordinator in person or by mail or fax, using the information on the Mass General Brigham website. If you need help filing a grievance, the site Section 1557 Coordinator is available to help you, or you may contact our Compliance HelpLine at 1.800.856.1983.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, DC 20201
Phone: 800.368.1019, 800.537.7697 (TDD)

Or by contacting the OCR New England Regional Office at:

Office for Civil Rights U.S. Department of Health and Human Services
Government Center J.F. Kennedy Federal Building, Room 1875
Boston, MA 02203
Phone: 800.368.1019, 800.537.7697 (TDD)

Complaint forms are available online.

Industry Disclosure

Many Mass General Brigham (MGB) doctors work closely with companies that make drugs or medical equipment or provide other products and services.

When our doctors work with these companies, it results in the development of new and better ways to diagnose and treat illness, and benefits the health of the public.

Sometimes the companies pay MGB doctors for services, such as consulting or giving educational talks. Doctors may also own stock in these companies. We review all of these relationships to make sure our policy is followed so that your care is not affected in any way.

Information about these relationships is available at the Centers for Medicare and Medicaid Services’ Open Payments website, sponsored by the federal government.

To learn more about the MGB policy and how MGB handles doctors’ relationships with outside companies, visit the Mass General Brigham Office for Interactions With Industry website.

If you have questions about these relationships, please ask your doctor or contact the Office for Interactions With Industry.

Interpreter Services

McLean Hospital is committed to providing the highest quality of care possible, including clear and accessible communication about clinical treatment. At no cost to McLean patients, we provide support and services for individuals whose first language is not English and for those who are deaf or hard of hearing or visually impaired.

For more information, please contact Interpreter Services at 617.855.3087.

Please let your clinicians know in advance about your language or hearing needs. If you need an interpreter while at McLean, please contact program staff.

Available Services

In order to facilitate care between patients and families and health care providers, trained medical interpreters are available in person, by phone, or via video remote feed, depending on the patient’s needs and the immediate availability of an interpreter. View the list of available language interpreters.

TTYs and assistive listening devices are available for deaf and hard of hearing patients. Please let a staff member know if you need these services.

We also offer support for McLean Hospital and Massachusetts Department of Mental Health documents and forms. Please contact Interpreter Services for assistance.

Please talk to your clinician or contact Interpreter Services if you need additional support.